At DEZEN, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our Return and Refund Policy is designed to ensure that our customers can shop with confidence, knowing that they have options should their purchase not meet their expectations.

Eligibility for Returns

Customers may return products within 30 days of the purchase date. To be eligible for a return, items must be unused, unopened, and in their original packaging. This policy applies to all wellness products, including the DEZEN NAD+ Liquid Sachets and Energy Caffeine Mint Candies.

Return Process

To initiate a return, customers should contact our customer service team via email or phone. Upon approval, customers will receive a return authorization number and instructions on how to return the product. It is important to include this number on the return package to ensure proper processing.

Refunds

Once the returned item is received and inspected, we will notify the customer of the approval or rejection of their refund. If approved, the refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges. If a customer wishes to exchange a product, they must return the original item for a refund and place a new order for the desired product.

Damaged or Defective Items

In the event that a product arrives damaged or defective, customers should contact our customer service team within 48 hours of receiving the item. We will provide a replacement or refund for damaged items, subject to verification of the issue.

Final Sale Items

Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page at the time of purchase.

Contact Information

For any questions regarding our Return and Refund Policy, customers can reach our customer service team at [insert contact information]. We are committed to addressing any concerns and ensuring a satisfactory resolution.

This policy is subject to change, and we recommend reviewing it periodically to stay informed of any updates. Thank you for choosing DEZEN for your wellness needs.